At the beginning of March we once again contacted you move me to try and contact Dan before we move forward with legal action but they seemed to give us the hes a franchisee so we will see what we can do. Since then we have heard NOTHING from Dan after multiple attempts to check on the status of the reimbursement. To this we agreed and signed the contract on almost 6 months from our first contact! Dan never sent us back his signing of the contract and wouldnt respond that he received it until Jan 18 2021. 60 cents per pound of damaged goods as per our contract! We never signed a contract!! After learning this I told the customer rep that we would settle for them to only replace our couch since it was a brand new Ashley couch in which Dan agreed if we would remove our photos and review and sign a contract. It took about 2-3 months before anyone got back to us and said that they would only give us. We were contacted by you move me corporate, told them the story and they said they would get into contact with Dan. We never received a reply so we left a review on google. Now onto the aftermath of trying to make this right: the next day I attempted to call Dan and had to leave a message followed by a text a couple of days after that. They said it was the worst packing job theyve ever seen. Our movers unloading were literally apologizing as they showed me broken item after broken item. Our dresser was packed upside down with heavy objects tossed on top of the drawers which made them break, a custom framed portrait was smashed in between heavy objects breaking the glass, patio furniture stacked on our couches digging holes into them, fragile boxes beneath heavy boxes breaking multiple items, our couches laid on the dirty wood of the trailer with no protection and the list goes on. When the time came to unpack the trailer it was absolute chaos the way things were arranged. When they were done packing we were surprised to find that the two boxes of moving blankets we provided to them werent even touched. We tried to watch them as much as possible but had other things to take care of so we put our faith in them to pack everything correctly. We used Dan to pack all of our belongings into a semi trailer for an out of state move in august of 2020. Resource CenterÄO NOT USE THESE GUYS! Not only will they destroy your possessions but then Dan will agree to reimburse you for some of the damage and never send payment! So once again my review will be posted. Find hiring guides, material costs, expert advice, how-to's and more.
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